Cannot get migration code

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This topic contains 3 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 1 month ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
June 7, 2024 at 7:12 am #15713941
maartjev	Tell us what you are trying to do? I recently move this url hidden link to hidden link but before doing that I forgot to get the WPML migration code. Currently I don't have access to the wp-admin of the old website to get the code. Is there a way you could help me to get it? Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site?
June 7, 2024 at 9:28 am #15714384
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Can you please explain a little more about the migration you did? Like how did you move the site to new address and etc. Further, when you moved the site to new address, did you select "move" or "copy" option? See https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/ for a reference. Regards.
June 10, 2024 at 7:26 am #15720384
maartjev	My webhosting provider moved the website from here hidden link to hidden link However, before they did that I forgot to get WPML migration code from the dashboard WPML hidden link so now I am stuck as I need the migration code to add it to WPML for this website hidden link The documentation you sent me I have already gone through it and it won't work because I have no access to the dashboard of this website hidden link Is there another way we can go about doing this?
June 10, 2024 at 11:50 am #15721849
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates. I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.