change the translated CPT URL

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to change the URL from

https://lattitude.sitedev.pt/en/imoveis/

https://lattitude.sitedev.pt/en/properties/

, but faced an issue where the new URL redirected to

https://lattitude.sitedev.pt/en/?elementor_library=properties

.
Solution:
We recommended removing the custom URL assigned in the ACF "Imóveis" custom URL option. This change allows the URL to use the slug configured in WPML. We asked the client to try this solution and inform us about the results.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/translate-archive-elementor-page/

Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by andreG-36 3 months, 4 weeks ago.

Assisted by: Kor.

Author	Posts
June 11, 2025 at 4:25 pm #17127271
andreG-36	Hi, Thanks for your help. The page already works in English. But, how do I change the url which is currently hidden link and was intended to be hidden link When I open the url hidden link it redirects to hidden link Thank you
June 12, 2025 at 7:18 am #17128607
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I regret any inconvenience caused, but to proceed with further troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
June 12, 2025 at 1:45 pm #17130437
andreG-36	If you can duplicate it I would appreciate it. You can use the access data I shared in the other ticket. Thanks
June 13, 2025 at 6:15 pm #17134512
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've downloaded a copy of the site and I will check and come back to you as quickly as possible.
June 16, 2025 at 7:04 pm #17140190
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. To fix this, you'll have to remove the custom URL you've assigned in the ACF "Imóveis" custom URL option as shown in the attached screenshot. Once you've done that, it will use the slug that you've configured in WPML. Could you give this a try and let me know how it goes?
June 18, 2025 at 8:40 am #17145113
andreG-36	Hello, The translation is working. Now I need to change the Post Type Key from "imovel" to "imoveis". When I make this change I do not have the different properties registered. All records disappear. Can you tell me how I can make this change and keep the records. Thanks