Background of the issue:
I am trying to deactivate the WPML plugin to display the top seller this month. However, when I activate the plugin, the top seller is not displayed. The issue can be seen at: hidden link
Symptoms:
Activating the WPML plugin prevents the top seller this month from being displayed.
Questions:
Why does activating the WPML plugin prevent the top seller from being displayed?
How can I fix the issue so that the top seller is displayed when the plugin is active?
While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.
1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.
- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it.
More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/
2)
Can you please try next:
- Make sure you have a backup.
- Disable all other plugins and leave active only WPML plugins
- Switch to WP default theme
- Check if the issue still happens.
Let me know how it goes.
Regards,
Drazen
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