This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues with the WPML plugin not fetching all accommodation English version data for translation into Spanish. Additionally, there is a recurring problem with the contact form, which stops working after previously being resolved by disabling the cache option. Solution: 1) We resolved the contact form issue by translating the global section from which the form originates. We recommend checking if the form now functions correctly on the translated accommodation page. 2) For the calendar issue, we translated the rate for the accommodation type, which was not previously translated. Please verify if the calendar now displays correctly in both languages. 3) For untranslated strings below the calendar, we suggest translating the body templates to resolve this issue.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.
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Background of the issue:
We are translating a single accommodation type page. WPML plugin is not fetching all accommodation English version data to translate into Spanish. Another issue is with the contact form, which was previously identified as a cache problem by your support team. After disabling the cache option, it was working last night but is not working again.
Symptoms:
WPML plugin is not fetching all accommodation English version data for translation into Spanish. Contact form issue reappeared after previously being resolved by disabling the cache option.
Questions:
Why is WPML not fetching all accommodation English version data for translation into Spanish?
What is a permanent solution for the contact form issue that reappears after disabling the cache option?
Rajesh Ravidas : Hope my question is clear to you. If you have any question please let me know.
Shekhar Bhandari : Are the fields \'Mobile No\' and \'Country\' in contact form added as custom fields?
Rajesh Ravidas : No
Rajesh Ravidas : That\'s Divi contact form and all fields are same.
Rajesh Ravidas : in some other pages it\'s showing all fields...but so far I have noticed this issue in this page only...
Rajesh Ravidas : This is home page spanish version: hidden link
Shekhar Bhandari : ah okay, Can you provide me login details to your WordPress Site as well as FTP details of your site for further debugging.
There is a private form to send the login details, it\'s below the send button in this chat page titled \"WordPress admin and server access\" section.
Rajesh Ravidas :
Sending you the login details....I have no access of FTP can u please let me know needs to be done on server side?
Shekhar Bhandari : sure, just login details should help
Rajesh Ravidas : received ?
Shekhar Bhandari : Yes
Rajesh Ravidas : debug is enabled, however, if you need access of FTP, please let me know.
Shekhar Bhandari : I see it\'s translated properly, can you let me know what is missing here
Rajesh Ravidas : aha! Screenshot please?
Rajesh Ravidas : I see...thanks. checking.
Rajesh Ravidas : which page is this?
Shekhar Bhandari : hidden link
Rajesh Ravidas : oh, no. Please check this: hidden link
Rajesh Ravidas : and please match this with Home
Shekhar Bhandari : hidden link
Shekhar Bhandari : Does it shows properly now?
Rajesh Ravidas : Yes, here showing fine..
Shekhar Bhandari : Please clear the cache, it looks like an cache issue
Rajesh Ravidas : aha.
Rajesh Ravidas : Okay, thanks. Doing that.
Rajesh Ravidas :
Please look into 2nd issue.
Shekhar Bhandari : Where is the email showing like that?
Shekhar Bhandari : For me it looks like good, info@casabrisa.es
Shekhar Bhandari : and links to info@casabrisa.es
Rajesh Ravidas : Let me check once again
Rajesh Ravidas : aha! That\'s fine now. Seems that was also cache issue.
Shekhar Bhandari : If you don\'t have any further questions, you can mark the chat as resolved.
Your thoughts on our conversation are important to me. Please share your feedback after the issue is resolved.
If there\'s anything else you need help with, please reach out to us. Have a wonderful day!
Rajesh Ravidas : few moment please
Rajesh Ravidas : All looks good. Thank you so much. That\'s all for now. Marking as resolved and rating your help.
Thanks for contacting WPML forums support. I'll be glad to help you today.
First of all, sorry for the late reply; it was due to a higher workload.
1) Would you please share screenshots or a screen-recorded video while reproducing the issue?
Also, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.
1) Thanks for the access details. I checked the form issue and found that the form comes from a global section, which was not translated, so I translated it. (hidden link)
Please check if the form works correctly on the translated accommodation page.
2) For the calendar issue, the rate for this accommodation type was not translated, so I translated it. (hidden link)
Please check if the calendar works correctly in both languages.
3) For the untranslated strings below the calendar, please translate the body templates and check if that fixed the issue. (hidden link)
Thank you so much for checking and doing all these. Now WPML is clearer for me to understand, and I hope there won't be any issues. I will keep this ticket open for a few days until I do this all on the live site. Then I will mark it as resolved if I don't have any other questions.
We try to keep one issue per ticket in our forum. Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
