Delivery times not displaying correctly in EN products

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Bug

This topic contains 19 replies, has 0 voices.

Last updated by Bruno Kos 3 days, 17 hours ago.

Assisted by: Bruno Kos.

Author	Posts
September 11, 2025 at 4:13 am #17392530
juliusM	Background of the issue: I am trying to show the correct delivery times for products in the English version of the site. I expected to see delivery times displaying correctly in the EN products, just like in the DE version. I opened a ticket before about this issue but it got closed and I cannot reopen it. Here is the link to the previous ticket: https://wpml.org/forums/topic/delivery-times-from-woocommerce-germanized-showing-incorrect-values-on-english-translations-after-sw/ Symptoms: The delivery times in EN are not displaying correctly. When the WooCommerce Multilingual & Multicurrency (WMCL) plugin is active, delivery times in EN are missing/incorrect. When WMCL is deactivated, delivery times in EN display correctly. I tested with a minimal setup and switched to the Storefront theme, but the issue persists. Questions: Why are the delivery times not displaying correctly in the English version when WMCL is active? How can I resolve the issue with delivery times in the English version?
September 11, 2025 at 9:28 am #17393358
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, I noticed my colleague had asked if you could reproduce this issue in a sandbox, but since there was no reply, the ticket was closed. Would you be open to assisting with this? If so, I can set up a new sandbox with WooCommerce and WPML for you.
September 11, 2025 at 11:37 am #17394086
juliusM	Hi, Thank you for your follow-up. Yes, I’d be happy to assist with reproducing this issue in a sandbox. Please go ahead and set up a new sandbox with WooCommerce and WPML, and I’ll replicate the problem there. I appreciate your help in moving this forward.
September 11, 2025 at 1:27 pm #17394506
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Here is the sandbox: hidden link
September 13, 2025 at 8:40 am #17399039
juliusM	Hi, I will try to reproduce the issue please do not close the ticket. Thanks.
September 15, 2025 at 7:40 am #17400842
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	No problem, please take the time you need to try reproducing the issue. Just as a heads-up: forum tickets are automatically closed after about 10 to 14 days without a response. If that happens, feel free to open a new one and reference this thread — we’ll be able to pick up right where we left off.
September 15, 2025 at 10:41 am #17401606
juliusM	Hi, I’ve been able to reproduce the delivery time issue in the sandbox: DE: hidden link EN: hidden link As you can see, the delivery time is displayed correctly in the DE version (8–9 days, based on the current user shipping address set to Bulgaria). However, in the EN version it’s displaying incorrectly. I’ve attached a screenshot for reference. Could you please take a look? Thank you, Julius
September 15, 2025 at 11:40 am #17401915
juliusM	When WooCommerce Multilingual & Multicurrency plugin is deactivated, delivery times in EN display correctly.
September 16, 2025 at 7:06 am #17404437
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Thank you for reproducing this, I am checking this with our compatibility team and will keep you posted!
September 16, 2025 at 11:30 am #17405910
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Escalated to Compatibility team
September 17, 2025 at 10:22 am #17408933
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can you try this? 1. Go to WPML → Settings. 2. In the Custom Fields Translation section, click “Show system fields.” 3. Use the keyword `_delivery` to search for the relevant custom fields. 4. Set the following fields to "Translatable": _default_delivery_time _delivery_time_countries 5. Open any original product that uses these fields, save it, and then update the translation. 6. Make sure to translate the product slugs to match the German version: hidden link 7. The prefix text "Delivery time:" is also translatable in String Translation: hidden link Let me know if you have any questions or need help with any of these steps.
September 17, 2025 at 1:23 pm #17409908
juliusM	Hi, I followed the steps you provided but still the issue persist, I did it in the demo page. hidden link hidden link
September 18, 2025 at 6:44 am #17411659
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Everything seems properly translated, so let me double check with our Compatibility team to see why this still fails.
September 22, 2025 at 12:17 am #17419537
juliusM	Hi, I just wanted to follow up and check if there are any updates regarding the delivery time issue we discussed. Thank you for your support,
September 22, 2025 at 7:31 am #17420131
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	We discovered that the plugin’s logic consistently assumes the source language is the site’s default. As a result, it translates the term→ID (from the product_delivery_time taxonomy) based on the default language. With that in mind, could you please share your WordPress credentials so I can directly check something on your website?