Error: - WPML

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 12 replies, has 0 voices.

Last updated by slawomirK-7 7 hours, 16 minutes ago.

Assisted by: Kor.

Author	Posts
November 12, 2025 at 10:08 am
slawomirK-7	Background of the issue: I have WooCommerce and after the last WPML update, I can't translate manually. When I go to 'Products,' I see language flags and a '+' for each language. When I click '+' next to a given translation, it takes me to the 'translation queue' page. When I click 'accept and translate,' I get an error. The same issue occurs when I go to 'translations' from the menu and manually select a translator. Symptoms: Error: 'The translator could not be assigned to the job.' Instead of opening the edit page, it takes me to the 'translation queue' page. The translator receives the message: 'The translator could not be assigned to the job.' Questions: Why can't I translate manually after the WPML update? How can I resolve the error 'The translator could not be assigned to the job'?
November 12, 2025 at 2:18 pm #17571328
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Here’s the ticket. Before I proceed, please note that I will install the Duplicator plugin (https://wordpress.org/plugins/duplicator/) to generate a package of your website. Kindly make a full backup of your site and let me know once it’s ready so I can begin the process. Please be aware that this step may temporarily affect your site’s performance and could cause minor interruptions. Rest assured that once the issue is resolved, I will delete the local site and the package. May I have your permission to proceed?
November 13, 2025 at 7:58 am #17573455
slawomirK-7	Yes, please install Duplicator and create a duplicate site for further testing. Please note that the site has a large number of photos, and the entire photos backup may contain approximately 20 GB of data.
November 13, 2025 at 8:29 pm #17576691
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Duplicator plugin is not working so I made a backup using the All in one backup plugin. Could you upload this file to Google Drive hidden link and share with me?
November 13, 2025 at 8:45 pm #17576751
slawomirK-7	I can share it by OneDrive. Please give me your email.
November 13, 2025 at 9:30 pm #17576797
slawomirK-7	hidden link
November 14, 2025 at 4:21 pm #17579925
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've downloaded the copy and I will import the site into my local end. I will come back to you if I need anything further.
November 17, 2025 at 8:05 am #17582602
slawomirK-7	Do you have any information?
November 17, 2025 at 7:28 pm #17586031
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I'm able to replicate it with only WPML plugins activated. Please allow me to escalate this further to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.
November 17, 2025 at 8:47 pm #17586123
slawomirK-7	Thanks for your information and help. Of course, please forward it to the higher supporter level.
November 20, 2025 at 10:54 am #17595108
slawomirK-7	Thank you for your efforts so far. I know you must have a lot of work to do, but we are also very keen to solve this problem because it prevents us from working normally. Do you have a solution for us?
November 20, 2025 at 11:56 am #17595388
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I have some feedback, and this is what our 2nd Tier Support mentioned. WordPress database error CREATE command denied to user 'web'@'localhost' for table Looks like a database permissions issue, can you confirm with the hosting provider if the mentioned user has enough privileges to create table on the database? Once this is fixed, resend the jobs for translations and see if it helps.
November 20, 2025 at 8:48 pm #17597171
slawomirK-7	Adding "create" permissions for the "web" user is dangerous. We have a dedicated server, and even though such permissions are dangerous, we added them—even though they didn't exist before, and everything worked (after a WPML update, it stopped working). After adding these permissions, I still get the same error. Please fix this bug.