Help urgently

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	-	-
16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	-	-

Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 1 replies, has 0 voices.

Assisted by: Itamar.

Author	Posts
February 9, 2026 at 2:04 pm
abchimieP	I keep in sending reports here creating new tickets as nobody answers my requests. I have problems with your plugin . I cant translate the top over menu on my website hidden link as per screenshot atatched Can someone help me find a solution here please?
February 10, 2026 at 11:48 am #17808714
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I could fix this issue on your site by adding the following XML in WPML -> Settings -> Custom XML Configuration. <wpml-config> <admin-texts> <key name="option_tree"> <key name="ut_header_primary_extra_fields_max_2"> <key name="*" /> </key> <key name="ut_subfooter_copyright_text" /> </key> </admin-texts> </wpml-config> Then I also translated those strings in WPML -> Strings Translation. Now it is OK on the French version of your site. Please see the attached screenshots. This specific problem with the Brooklyn theme has already been reported to us. The translations of the strings should work when added in WPML -> Strings Translation. However, the translation will not work on the front end unless the above XML code is added. The issue has been escalated to our compatibility team. We'll keep you updated here as soon as we have news about this problem. I appreciate your patience. Itamar.