https://wpml.org/forums/topic/japan-translations-throw-error-not-resolved/

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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 7 replies, has 1 voice.

Last updated by Dražen 4 days, 11 hours ago.

Assisted by: Dražen.

Author	Posts
March 28, 2025 at 1:06 pm #16873057
miroslavP-13	Background of the issue: I am trying to continue a conversation with support regarding an issue with saving pages in different languages using WPML. The issue we were trying to solve is detailed here: https://wpml.org/forums/topic/japan-translations-throw-error-not-resolved/. I need to save the page in any language when I edit some content inside or add a block, but it throws a JSON error. I was advised to make changes in the original language and translate using WPML editors. I am unsure about the process and the implications of using different editors. Symptoms: When I try to save a page in any language other than the default, it throws a JSON error, preventing me from saving it. Additionally, changes made directly in other languages are overridden when updating the default language/page using WPML editors. Questions: Can the previous support conversation be reopened for continuity? What is the correct process for editing and saving pages in different languages using WPML? Why are changes made directly in other languages overridden when updating the default language/page? Can you provide a screenshot of what you mean by 'using WPML editors'?
March 28, 2025 at 1:38 pm #16873189
miroslavP-13	I am trying to continue a conversation with support regarding an issue with saving pages in different languages using WPML. The issue we were trying to solve is detailed here: https://wpml.org/forums/topic/japan-translations-throw-error-not-resolved/. I need to save the page in any language when I edit some content inside or add a block, but it throws a JSON error. I was advised to make changes in the original language and translate using WPML editors. I am unsure about the process and the implications of using different editors.
April 1, 2025 at 6:48 am #16881467
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for contacting us. 1) That was chat ticket and was closed, so we can not re open it. 2) Let us clear things first, you are translating via WPML editor and then editing the page manually and making changes there also or? 3) Where do you get JSON error? In default language or 2nd language? Let me know. Thanks, Drazen
April 1, 2025 at 8:47 am #16881846
miroslavP-13	Hi there, I select pages in Translation Management when I want to translate 1 Page in many languages at once, or many Pages at once..In some cases I go to WordPress > Pages and click on + icon to create translation ( e.g. to JA lang. but also DE lang. I did that this way ) = > there stands "Translate automatically" I hit "Complete Translation" and its done, but..Japan version was somehow created, but cannot be saved and seen in Preview coz. there is an error. - as you can see in the picture This is the page where the JSON error is : hidden link
April 1, 2025 at 9:17 am #16881989
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, 1) Page should be translated from WPML editor and saved that way, if it is not, then there is issue and we should check. 2) If you are trying to edit page manually and add translation like that, then that is different issue. If you disable the WPML plugins, and then go to the same page, can you click Update, does the same issue happen? If you create a new test page in JP manually and then try to save does it work? Let me know how it goes. Regards, Drazen
April 1, 2025 at 9:48 am #16882115
miroslavP-13	Same error on another page in JA lang only : hidden link
April 1, 2025 at 9:52 am #16882177
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, please check also if the same issue happens if WPML plugins are disabled and let me know. Regards, Drazen
April 1, 2025 at 11:31 am #16882579
miroslavP-13	No it does not happen
April 1, 2025 at 12:38 pm #16882874
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Please share the access details, admin and FTP of your website (staging if possible), so I can log in and take a look. I’m enabling a private message for the following reply. We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/  - Please backup the site files and database before providing us access.   - If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.   Thanks, Drazen
April 1, 2025 at 2:11 pm #16883395
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, it would be best if you can provide a staging site, as we would need disable plugins/themes, check debug lug and etc, to check this issue further. You can also provide copy of the website and we can check it like that: - https://wpml.org/fr/faq/provide-supporters-copy-site/ Otherwise, if you prefer, you can start a new chat and refer to this ticket to my colleague and we can try to help like that, but I suspect this will take some time to debug. Regards, Drazen