Background of the issue:
I am trying to translate the inner shop pages of my website. The issue can be seen on this page: hidden link. I expected to see the same amount of content that is on the English page but in Spanish or French: hidden link.
Symptoms:
Instead of a fully translated page, I only got one section that's been translated. A video showing the issue is available here: hidden link. There are also no images showing up on the translations, this is also something to check hidden link.
Questions:
Why are only some sections of the inner shop pages being translated?
How can I ensure the entire content is translated into Spanish and French?
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
**IMPORTANT**
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link
Pleae send me that area where i can update the password its not showing on my side anymore.
We are also having an issue where the checkout form on the spanish website is not fully translated hidden link if you scroll to the bottom you will see what I mean.
Please see notes from my dev below :
t's strange that it's partially translated and partially not hidden link I checked and wpml says that it's translated in woocommerce -
This is what it looks like if I install Elementor checkout hidden link
this is what it looks like if I disable our theme and enable Elementor checkout hidden link
if we do not take into account woocommerce, we have 2 plugins responsible for displaying the checkout
1.Checkout Field Editor for WooCommerce
2.Essential Addons for Elementor
- Is wpml compatible with essential add ons and is there something specific we need to do to translate it ?
I think the main problem is in the Essential Addons for Elementor widget - it is not translated in the admin panel, this is the Spanish version hidden link hidden link
when disabling the widget, the Essential Addons plugin, checkout works the Checkout Field Editor plugin for WooCommerce and it simply does not have the translation configured hidden link, but the problem is that the wpml translation does not display Essential Addons
but only the Checkout Field Editor for WooCommerce and WooCommerce
that's why we need to figure out how to set up translation specifically for Essential Addons.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
I’ve marked my next reply as private so you can safely share the credentials.
Please open a new ticket for the other issue, since we handle one problem per ticket. Alternatively, we can continue with it once the main problem is resolved.
