Background of the issue:
I need the One Click Accessibility plugin to work with both Italian and English on my site hidden link. Currently, it only works in one language at a time, either Italian or English.
Symptoms:
The One Click Accessibility plugin is not functioning in both Italian and English simultaneously.
Questions:
How can I configure the One Click Accessibility plugin to support both Italian and English?
Is there a recent solution or update from WPML to address this issue?
To help speed up the support process, I've enabled a private message for submitting the debug information for this support ticket. Please follow these initial debugging steps: https://wpml.org/faq/provide-debug-information-faster-support/
In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.
Thanks for your reply. Could you please share some examples of the issue? Also, if possible, highlight it using screenshots and share the URL of the page in question.
While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
Hi Kor, sorry for taking longer to reply, I didn't understand at first I had to add both lines to the config.php file.
I can confirm now that I did and that warning is gone, the limit has increased accordingly.
Thanks for your reply. Could you please share some examples of the issue? Also, if possible, highlight it using screenshots and share the URL of the page in question.
Thanks for your reply. I don’t see the accessibility option on either the desktop or mobile version in both languages. Is there something I need to do to make it appear?
you should see the ccessibility plugin ONLY in the italian language, in both mobile and desktop version.
I tested with gtmetrix and with a variety of browsers, and it is visibible without any problem, and no you don't need to do anything to make it appear.
The problem is (just in case we forgot what are we talking about) how to I make sure that the accessiblity plugin will be visible in english too? (as it is in italian).
Thanks for your reply. I can see the issue now. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
