Loosing Translation in Elementor Loop when applying JetSmart Filter

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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)

This topic contains 2 replies, has 0 voices.

Last updated by Otto 1 day, 20 hours ago.

Assisted by: Otto.

Author	Posts
April 24, 2025 at 3:55 pm #16965349
alexiaC-4	Background of the issue: I'm using a loop to display challengers on a page using Elementor and JetSmart Filter. The page in the translated language, English, works fine when opening the listing page. However, when I apply a filter or go to the next page, some elements of the loop, specifically custom fields, appear in French, which is the original language. The issue can be seen on this page: hidden link Symptoms: Custom fields such as 'departure date' and 'performance index' appear in French instead of the selected language when filters are applied or when navigating to the next page in the Elementor loop. Questions: Why do custom fields revert to the original language when filters are applied? How can I ensure custom fields remain in the selected language when using JetSmart Filter?
April 25, 2025 at 11:56 am #16968417
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, There was a similar problem a while ago, but it should be solved now: https://wpml.org/errata/jetsmartfilters-smart-filters-custom-fields-are-not-translated-in-secondary-languages/ How are you creating the custom fields? Using a plugin? Custom code? How did you translate the labels? I suggest you try this to help us identify if it might be a conflict with another plugin or theme that is causing the problem. IMPORTANT: Please try this in a staging environment or at least with a backup of your site files and database before continuing. Disable all plugins except Elementor, JetSmart Filters, any other needed to replicate the problem and WPML-related, and temporarily change the theme to a default WordPress such as Twenty Twenty-five. Is the issue resolved with these settings? If so, please reactivate one by one to see which conflicts. Best Regards, Otto
April 25, 2025 at 12:55 pm #16968649
alexiaC-4	Hi Otto, Thanks for your answer, it's not a plugin compatibility issue, I already tried this. And in the link you mention custom fields are not translated at all, in my case they are translated, until the filter or pagination applies, and then there are not translated anymore. Custom fields are created inside the custom post type "Tourmagne", hereis an example of post with custom post fields: hidden link The labels of the custom fields are translated in the loop #922 and you can see the translation here: hidden link I guess you will need WordPress Admin access to consult it, I will wait that you send the private request for it. Thanks
April 25, 2025 at 2:24 pm #16969094
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, Thanks for the explanation. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. Best Regards, Otto
April 28, 2025 at 3:30 pm #16975679
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, Thanks Alexia. Before digging deeper, can you please update JetSmartFilters to its latest version (3.6.5) and confirm the issue persists? Best Regards, Otto