This thread is resolved. Here is a description of the problem and solution.
Problem:
The client reported that all menu items were automatically and correctly translated except for one. The 'RESOURCES' menu item in English did not display its French translation 'RESSOURCES'.
Solution:
We recommended the following steps to resolve the issue:
1. Go to WPML >> WP Menu Sync page and press the 'Sync' button.
2. Select all the menu items and press the 'Apply Changes' button.
3. Click on the 'Main' link to translate the custom menu links. For more details, see the documentation: Translating Menus.
4. After translating the custom links, return to WPML >> WP Menu Sync page and press the 'Sync' button again to synchronize the menu properly.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic is split from https://wpml.org/forums/topic/top-head-over-the-header/
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 Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for contacting WPML Support. I’ve visited your site and I can see that the Resources menu item is added using Custom Links. So, please take a backup of your site and go to WPML >> WP Menu Sync page and Sync the menu as mentioned in the below doc: https://wpml.org/documentation/getting-started-guide/translating-menus/#translating-custom-links-after-wp-menus-sync and see if this resolves the issue If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private which means only you and I have access to it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important. Thank you   |
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Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
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Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
I’m able to translate the custom Menu links on cloud site by following the below steps: 1. Pressed the “Sync” button from WPML >> WP Menu Sync page. Here is a doc for more details: Please let me know if this resolves your issue or if you need further assistance with this issue. Thank you for cooperation     |
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