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This topic contains 21 replies, has 3 voices.
Last updated by gabrielN-10 4 years, 4 months ago.
Assisted by: Osama Mersal.
Author | Posts |
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June 9, 2021 at 11:33 am | |
gabrielN-10 |
No products were found matching your selection. |
June 9, 2021 at 12:15 pm #8951803 | |
Bruno Kos WPML Supporter since 12/2018
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00) |
Hi, Can you please check if this issue appears when: - only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin If you find that the issue is no longer there, then I suggest you activate the theme first and check if the issue is still happening. If still all working well, then there is possibly some compatibility problem with any of your plugins, so you can for example activate 3 plugins at a time and observe the problem then. Please make a full site backup before testing this way. You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup. Let us know if you have any questions! Regards, |
June 9, 2021 at 12:25 pm #8951875 | |
gabrielN-10 |
I do this all things and after that I'm contact you there is issue on your plugin wpml . |
June 9, 2021 at 1:25 pm #8952363 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, I'm Osama from WPML forums support. I’ll be glad to help you today. 1) I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) Your next answer will be private, which means only you and I have access to it. ❌ Please backup your database and website ❌ ✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical. ✙ I would also need your permission to take a local copy of your site to debug the issue without affecting your live site. 2) Could you please share your Debug information with me? Thanks for your cooperation Regards, |
June 9, 2021 at 5:06 pm #8954757 | |
gabrielN-10 |
[Debug.info deleted] |
June 9, 2021 at 5:12 pm #8954759 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for providing the debug.info. Could you please provide an admin account to check your site? It would be better if you have a staging site. Thanks, |
June 9, 2021 at 5:47 pm #8954999 | |
gabrielN-10 |
please let me know |
June 9, 2021 at 5:49 pm #8955003 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Sure, I'll update you as soon as I know what causes this issue. Currently, I'm installing a local copy of your site to debug it without affecting your live site. I really appreciate your cooperation with me. Thanks, |
June 9, 2021 at 5:57 pm #8955109 | |
gabrielN-10 |
Thanks, Osama |
June 9, 2021 at 6:29 pm #8955209 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, I've found what caused the issue. It seems like the issue happens because of the Multicurrency option. Kindly check the following steps. 1- Go to WooCommerce-> WooCommerce Multilingual-> Multi-currency tab Kindly let me know if this fixed the issue for you, as it fixed the issue on my local installation. I hope this helps you. If you need further info, please let me know. Best regards, |
June 10, 2021 at 5:55 am #8957791 | |
gabrielN-10 |
no good luck same issue When I switch to another language no product show in the categories |
June 10, 2021 at 6:22 am #8958127 | |
gabrielN-10 |
please let me know |
June 10, 2021 at 8:21 am #8959039 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for your update. I've found that when deactivating the Dokan pro plugin. The products appear correctly in the translated categories. So I've checked the modules, and when deactivating the Geolocation module, the products appeared correctly. Could you please try to deactivate this module and check the front-end? Thanks, |
June 10, 2021 at 9:47 am #8960587 | |
gabrielN-10 |
Thank you So much for your Reply |
June 10, 2021 at 9:54 am #8960695 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, You could activate the Dokan pro plugin, but you have to disable the Geolocation module, and that would do the trick. I'm not sure what is causing the issue on the Geolocation module, but I suggest contacting Dokan support. Maybe it's a known issue for them. Also, please note that Dokan isn't currently compatible with WPML. (https://wpml.org/plugin/dokan/) Thanks, |