Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 8 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 9 months ago.

Assisted by: Osama Mersal.

Author Posts
September 14, 2023 at 12:57 pm #14397315

irebu

i can't login, and english version of site not working,
i got this error, i disable plugin, after you login, you can enable wpml

Adres www: hidden link

ftp

-----------

PML cannot find several entries in the language tables and will not function properly until this issue is resolved.
Go to the Troubleshooting page and click "Clear language information and repopulate languages" to fix this issue.

This warning will disappear once the problem is fixed.

-----------

but function after done desapeer and still the problem,

Zrzut ekranu z 2023-09-14 14-44-33.png
Zrzut ekranu z 2023-09-14 14-32-05.png
September 17, 2023 at 8:28 am #14407637

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply due to a higher workload. It could be a false positive message. Please let me know if WPML functions work as expected.

If it doesn't work, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations need to be changed.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

September 17, 2023 at 2:05 pm #14408343

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

1) We can't use access from old tickets if the ticket is marked resolved or closed. Also, we can't use access details if they are not added in the private reply.

2) Please check the login URL because it's not working.

Best regards,

September 17, 2023 at 2:19 pm #14408375

irebu

you need to disable wpml by ftp by adding x and the end of wpml folder is blocking it

September 17, 2023 at 2:45 pm #14408433

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I found that when using "Language name added as a parameter" in WPML-> Languages, the English home page works correctly. So, could you please back up your htaccess file and use the WordPress default one? (https://wordpress.org/documentation/article/htaccess/)

After that, please resave the permalinks and check the English home page.

Best regards,

September 17, 2023 at 6:16 pm #14408649

irebu

it's not working

September 17, 2023 at 6:20 pm #14408651

irebu

not working when Different languages in directories, but it's ok when i change to Language name added as a parameter

September 17, 2023 at 6:22 pm #14408653

irebu

Fatal error: Uncaught Error: Call to a member function get_requested_lang() on null in /home/klient.dhosting.pl/novapn/nova.com.pl/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php:1131 Stack trace: #0 /home/klient.dhosting.pl/novapn/nova.com.pl/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/query-filtering/class-wpml-query-parser.php(394): SitePress->get_current_language() #1 /home/klient.dhosting.pl/novapn/nova.com.pl/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php(3411): WPML_Query_Parser->parse_query(Object(WP_Query)) #2 /home/klient.dhosting.pl/novapn/nova.com.pl/public_html/wp-includes/class-wp-hook.php(310): SitePress->parse_query(Object(WP_Query)) #3 /home/klient.dhosting.pl/novapn/nova.com.pl/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters('', Array) #4 /home/klient.dhosting.pl/novapn/nova.com.pl/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #5 /home/klient.dhosting.pl/novapn/nova.com.pl/public in /home/klient.dhosting.pl/novapn/nova.com.pl/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php on line 1131

September 18, 2023 at 7:09 am #14409393

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for your update. Please check if the English home page and login page are working correctly.

Best regards,