problem with logo

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue with the logo not displaying correctly on the Norwegian version of your site.
Solution:
We recommend you try the following steps:
1. Navigate to WPML → Settings → Media Translation.
2. Temporarily deactivate the “Automatically detect best options for translating image texts” option.
3. Run the option to duplicate the existing images across languages.
4. Re-enable the automatic option after duplication.
Please ensure to back up your site before proceeding with these steps. If the issue persists, we suggest uploading screenshots to help illustrate the problem.

This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.

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Tagged: Exception, Known issue

This topic contains 4 replies, has 1 voice.

Last updated by Andrey 1 week, 2 days ago.

Assisted by: Andrey.

Author	Posts
November 13, 2025 at 2:49 pm #17575528
lasseE-3	Background of the issue: I am trying to resolve an issue with the logo on the Norwegian version of my site. Symptoms: I have a problem with the logo on the Norwegian site. Questions:
November 13, 2025 at 2:50 pm #17575534
lasseE-3	I still need help with this.
November 13, 2025 at 4:21 pm #17576148
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Are you experiencing the following issue? If so, please use one of the workarounds listed in the link below: https://wpml.org/errata/elementor-pro-site-logo-replaced-by-placeholder-on-translated-pages/
November 14, 2025 at 7:12 am #17577328
lasseE-3	Hi It seems like the the files dont show up in the media labery at all. so the logo file is missing.
November 14, 2025 at 10:14 am #17578218
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. Please try to go to WPML → Settings → Media Translation, temporarily deactivate the “Automatically detect best options for translating image texts” option, run the option to duplicate the existing images across languages, and then re-enable the automatic option. I’ve attached a screenshot for your reference. Don't forget about the backup before you proceed. If the issue persists, please upload screenshots to demonstrate it.