Product Price is being set to 0 after using advanced translation editor

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 3 replies, has 1 voice.

Last updated by Andreas W. 4 months, 3 weeks ago.

Assisted by: Andreas W..

Author	Posts
February 14, 2025 at 5:26 pm #16707612
mathieuG-7	Background of the issue: I am trying to update a variable product and use the side menu to update the translation using the advanced translation editor. The process works successfully, but when I check the translated product, the price shows as 0 on the front end. The correct price is visible in the backend. After using the advanced translator, I have to manually click update on the translated product version again without making any changes for the information to appear on the front end. Link to a page where the issue can be seen: hidden link. I expected to see: hidden link. Instead, I got: hidden link. Symptoms: The translated product's price shows as 0 on the front end, even though the correct price is visible in the backend. Questions: Why does the translated product's price show as 0 on the front end, after using the advanced translation editor? How can I ensure the correct price appears on the front end without manually updating the translated product after the translation is done?
February 14, 2025 at 5:42 pm #16707684
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Could you please revise WooCommerce > WooCommerce Multilingual & Multi-Currency > Support for any given config issues? Please send us a screenshot from the mentioned page. Also, please verify if clearing the cache in all languages using WP Rocket's option inside the admin bar can solve this issue. --- If this will still not solve the issue, please take note that you will find new versions for our plugins at Plugins > Add new > Commercial (tab) by clicking on "Check for WPML Updates". Make sure to take a backup of your site before running the updates. --- If all the above will not clarify the source of the issue, please let us know and we will be glad to assist you further. Best regards Andreas
February 21, 2025 at 3:32 pm #16734405
mathieuG-7	Hey Andreas, Alright, I will try all of these things and let you know if the issue is resolved or still persists, although I doubt it will help. Kind Regards,
February 21, 2025 at 6:41 pm #16735014
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	In case my suggestions will not solve the issue, I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up the site and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: hidden link The next time you reply, click on "I still need assistance". Video: hidden link Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

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