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[Waiting for user feedback] Products by language are not displayed in backend, only in "all languages"

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 2 replies, has 0 voices.

Last updated by Shekhar Bhandari 3 days, 3 hours ago.

Assisted by: Shekhar Bhandari.

Author Posts
January 19, 2025 at 8:03 am #16610027

michaelB-158

Background of the issue:
Ich versuche, Produkte in der Standardsprache (Deutsch) aufzulisten. Link zur Seite, auf der das Problem zu sehen ist: hidden link

Symptoms:
Produkte werden im Backend nur in 'alle Sprachen' angezeigt, nicht in der Standardsprache. Ich sehe eine leere Liste und die Nachricht 'keine Produkte gefunden'.

Questions:
Warum werden die Produkte nicht in der Standardsprache angezeigt?
Wie kann ich die Produkte in der Standardsprache auflisten?
January 20, 2025 at 4:32 am #16611635

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Could you please go to WPML-> Support ->Troubleshooting and click the below buttons:

+ Clear Cache in WPML
+ Set Language information
+ Fix element types collation
+ Remove ghost entries from the translation tables
+ Assign translation status to duplicated content

Let me know if this helps.

Thanks
January 21, 2025 at 10:30 pm #16620667

michaelB-158

Hello Shekhar,

thanks for your quick reply and support.

I have followed the recommended steps, unfortunately without success. The problem persists.

Kind regards,

Michael Bucher
January 22, 2025 at 5:24 am #16621030

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
January 24, 2025 at 6:09 am #16630312

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I used the database on my localhost and I couldn't replicate the issue, there were a less plugins on the localhost, so it looks like specific to the site.

Being so, can you try disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue still persists or not?

Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice.

Look forward to your reply.

Thanks