Tell us what you are trying to do? In the shop page, those categories list are showing 0 items but it is displaying the correct item. See snapshot, japan日本 should have 5 product and that is what appeared in the item too
Is there any documentation that you are following?
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > WPML > Support > Troubleshooting (link)".
- Click the "Fix Terms Count" button. Do not touch other buttons.
- See if it fixes the issue.