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This topic contains 1 reply, has 2 voices.

Last updated by Christopher Amirian 1 year, 8 months ago.

Assisted by: Christopher Amirian.

Author Posts
October 28, 2023 at 5:22 am #14682661

jeffC-16

Tell us what you are trying to do? In the shop page, those categories list are showing 0 items but it is displaying the correct item. See snapshot, japan日本 should have 5 product and that is what appeared in the item too

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

Screenshot_20231028_154323_com.android.chrome.jpg
October 28, 2023 at 3:35 pm #14684215

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Would you please give the debug information?

https://wpml.org/faq/provide-debug-information-faster-support/

Also please follow the steps below:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > WPML > Support > Troubleshooting (link)".
- Click the "Fix Terms Count" button. Do not touch other buttons.
- See if it fixes the issue.

Thanks