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Last updated by Andrey 1 week, 1 day ago.

Assisted by: Andrey.

Author Posts
March 11, 2026 at 11:01 am #17888327

baraA

But I added a new ticket which was closed without me getting a response. Which is this

"
I uploaded new products in the primary language EN but they dont reflect in the Secondary Language AR. I dont want to be doing this manually each time i upload something And also now im trying to tranlaste my new added products in arabic but it doesnt work. Even though i have added there translations in the backend. See the link.

------- Make Sure You Are Viewing the website from Saudi Location (VPN) ---------
hidden link

Relevant screenshots have been added (The wordpress backend have been searched within the categoyr so these 4 products have the problem they show exactly as is even in the Arabic version. While they should show in arabic tranlsation as you can see i have already added there translations in the backend.)

"

March 11, 2026 at 11:15 am #17888343

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Could you please try the following steps?

1. Go to WPML → Support → Troubleshooting.
2. Run the following options:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Assign translation status to duplicated content
- Set language information
- Fix post type assignment for translations

3. Edit one of the products in the original language and make a small change (for example, add or remove a word in the description).
4. Update the product.
5. Open the translation and complete the translation again.

After that, please check if the issue still occurs.

March 15, 2026 at 11:21 am #17898077

baraA

Followed the exact steps for one of the products and still it is not resolved.

March 16, 2026 at 3:39 pm #17901243

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback.

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