Split: Glossary words are still translated

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This topic contains 3 replies, has 1 voice.

Author	Posts
January 13, 2025 at 10:53 am #16587831
fabianI-5	I added specific words to the glossary that I do not want to be translated, but they are still being translated. After that, I clicked "Translate," and the system deducted 50,000 credits. Please refund the credits that were unnecessarily deducted from my account. Why are the words added to the glossary still being translated?
January 14, 2025 at 8:08 am #16591511
fabianI-5	?????_
January 14, 2025 at 3:30 pm #16593689
fabianI-5	haho!! What happened? This is wpml support? I wait 28 h!!
January 15, 2025 at 5:12 pm #16598487
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for reaching out to WPML support. I apologize for the delay in response. While you wait for one of my colleagues to assist you with this ticket, I've enabled a private message option for submitting debug information to help expedite the support process. Please follow these initial debugging steps: 1. Visit "WPML > Support > Debug Information" https://wpml.org/faq/provide-debug-information-faster-support/ . 2. Copy the Debug Information provided there. 3. Paste the information into the private field I have activated for this ticket. In the meantime, please go through this article https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/ to check and see if you've added and configured the Glossaries correctly. Thank you for your cooperation!