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This topic contains 8 replies, has 0 voices.

Last updated by Andrey 2 hours, 42 minutes ago.

Assisted by: Andrey.

Author Posts
February 21, 2025 at 2:08 pm #16733987

homeP

Hi,

please support. The extension now seems to be running stably.

We have translated two languages. Unfortunately the entire design is broken in these two languages!

Original design:
hidden link

After translation
hidden link

When we change the language. The entire header and footer disappears

February 21, 2025 at 2:13 pm #16734047

homeP

This is the URL hidden link Check for yourself what happens when you change the language

February 21, 2025 at 2:14 pm #16734048

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I have enabled debug information for this support ticket. Please refer to the following link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/.

The debug information will also help me check the name of your theme, allowing me to determine if we have ever tested it, along with other useful details.

Unfortunately, I am unable to access your website. Could you please explain how you created your design?

Please include the screenshots.

February 21, 2025 at 2:42 pm #16734208

homeP
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February 21, 2025 at 2:55 pm #16734240

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for the information.

I can confirm that your current theme is compatible with WPML. Could you please show me how you created your design for the page you are referring to?

Your site is still not accessible to me. Is it blocked for specific countries?

February 21, 2025 at 2:58 pm #16734243

homeP

Yes, the site is blocked for some countries.

Can you tell me your country?

I installed the design and prepared everything for English.

Today I created the two languages ​​in the WPML plugin and said translate. I didn't do anything else

February 21, 2025 at 3:38 pm #16734449

homeP

are you still alive??

February 21, 2025 at 3:54 pm #16734517

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

In Ukraine, yes, still alive.

Please let me know which country I can visit to check your website.

I installed the design and prepared everything for English.

Could you show screenshots?

February 21, 2025 at 3:57 pm #16734518

homeP

ukraine should work now.

this is your login

[removed]

February 21, 2025 at 4:02 pm #16734526

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

The support ticket is not private; I have removed the access; please consider changing it.

I have activated the private message. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

February 21, 2025 at 10:48 pm #16735405

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I appreciate your patience.

I reviewed your website and noticed that the header and footer created in Houzez → Theme Builder were not translated into the secondary languages. I went to WPML → Settings → Post Types Translation and set the Theme Builder to be translatable. I have further translated the header and footer for you. I have attached screenshots for your reference.

Wishing you a pleasant weekend!

Homepage-Home-portugal(1).png
Theme-Builder-‹-Home-portugal-—-WordPress.png
Settings-‹-Home-portugal-—-WordPress.png
February 22, 2025 at 4:51 pm #16736677

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

It's not just about the translation.

The entire design is destroyed

A whole block is missing here!

hidden link

Check the original page in English

This text has not been translated

hidden link;

Those properties are not translated, so they do not appear in the translated version of the homepage. You need to translate them first and then update the homepage's page translation. To do so, modify the original page slightly, save it, navigate to the WPML translation editor, and complete the translation.

also below in the footer error all blog posts

hidden link;

And the same case as above with the Testimonials section.

Properties-‹-Home-portugal-—-WordPress.png