Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 6.31 hours from now. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- - 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00
- - - - - - -

Supporter timezone: America/Lima (GMT-05:00)

Tagged: 

This topic contains 4 replies, has 3 voices.

Last updated by aliK-22 14 hours, 17 minutes ago.

Assisted by: Andreas W..

Author Posts
October 4, 2024 at 11:55 am #16253939

aliK-22

One more issue: after the translation, unnecessary pages like these were created. Why do they exist? These pages didn’t exist before.

hidden link

hidden link

hidden link

October 4, 2024 at 12:00 pm #16253965

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

I don't have access to your credentials anymore, so please share them here again. Thanks and sorry for the hassle 🙂

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

hidden link

October 4, 2024 at 6:01 pm #16255553

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

All your provided links show a 404 error. It seems you removed those pages already.

Does the issue still occur once you create new translations?

Best regards
Andreas

October 4, 2024 at 6:03 pm #16255555

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The translation engines can currently not get loaded on your site and the translation jobs can not get loaded. It looks like the REST API was disabled.

Take note, that WPML needs the REST API to be able to operate.

October 5, 2024 at 8:24 am #16256153

aliK-22

On the Turkish pages, the "Home" text in the breadcrumbs appears as "Ev." It should be "Ana Sayfa." Additionally, the URL is also incorrect. We couldn't figure out why this is happening.

homepage.png