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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported an issue where an automatic translation was stuck with a specific error code.
Solution:
We advised the client to assign automatic translation credits to their site, as the credits were already available in their wpml.org account but not yet assigned. We recommended checking the documentation on how to assign these credits. For detailed steps, please visit: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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This topic contains 5 replies, has 0 voices.

Last updated by Andrey 2 weeks, 5 days ago.

Assisted by: Andrey.

Author Posts
April 3, 2025 at 12:42 pm #16892230

vitaliyS-9

Also, I have this message: Something went wrong with automatic translation. Please contact WPML support and report that the following automatic translation is stuck: 135237754

April 3, 2025 at 12:47 pm #16892283

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Let me know if "Cancel in-progress automatic jobs" does not help in WPML → Support → Troubleshooting.

April 7, 2025 at 6:14 pm #16905651

vitaliyS-9

Hello Andrey,

I can't test automatic translation for now because I don't have translation credits.
I didn't receive the 50,000 credits that you said you added.

April 7, 2025 at 7:40 pm #16906061

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

I have double-checked. They are located in your wpml.org account. You need to assign them to the site so they can be used.

Please have a look here:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

April 7, 2025 at 7:57 pm #16906143

vitaliyS-9

Oh, I get it. Thank you!

I will try automatic translation very soon, and I will let you know!

April 7, 2025 at 8:00 pm #16906147

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Sure, let me know. Thank you. Have a nice week!