String Translations in the Admin environment won't open and seems to hang

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: Performance

This topic contains 2 replies, has 0 voices.

Last updated by Shekhar Bhandari 6 days, 16 hours ago.

Assisted by: Shekhar Bhandari.

Author	Posts
August 13, 2025 at 7:55 am
kayJ-3	Background of the issue: I am trying to open the WPML String Translations page, but it won't open and just keeps loading. Here is the link to the page where the issue can be seen: hidden link. Symptoms: The string translations admin page keeps loading and does not open. Questions: Why won't the WPML String Translations page open? What can I do to fix the loading issue on the string translations admin page?
August 13, 2025 at 8:16 am
August 13, 2025 at 9:11 am #17316154
kayJ-3	I tried it on a local environment, there it seems to work completely. On a staging it works after changing to a default theme. On the production (with bug) there is this error now: [13-Aug-2025 09:07:11 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_source_language_code() on false in /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load-tm.php:505 Stack trace: #0 /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/Hooks/class-wpml-tm-ate-jobs-actions.php(153): wpml_tm_create_ATE_job_creation_model() #1 [internal function]: WPML_TM_ATE_Jobs_Actions->{closure}() #2 /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Fns.php(151): array_map() #3 [internal function]: WPML\FP\Fns::WPML\FP\{closure}() #4 /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php(154): call_user_func_array() #5 [internal function]: WPML\FP\Fns::WPML\FP\{closure}() #6 /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/collect/src/Illuminate/Support/Traits/Macroable.php(56): call_user_func_array() #7 /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/Hooks/class-wpml-tm-ate-jobs-actions.php(152): WPML\FP\Fns::__callStatic() #8 /var/www/reintjessystems.nl/wp-includes/class-wp-hook.php(324): WPML_TM_ATE_Jobs_Actions->added_translation_jobs() #9 /var/www/reintjessystems.nl/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #10 /var/www/reintjessystems.nl/wp-includes/plugin.php(517): WP_Hook->do_action() #11 /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/inc/translation-management/translation-management.class.php(1518): do_action() #12 /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/classes/automatic-translation/Actions.php(319): TranslationManagement->send_jobs() #13 /var/www/reintjessystems.nl/wp-content/plugins/wpml-string-translation/StringTranslation/Infrastructure/TranslateEverything/UntranslatedStrings.php(151): WPML\TM\AutomaticTranslation\Actions\Actions->createNewTranslationJobs() #14 /var/www/reintjessystems.nl/wp-content/plugins/wpml-string-translation/StringTranslation/Infrastructure/TranslateEverything/ProcessFrontendStringsObserver.php(52): WPML\StringTranslation\Infrastructure\TranslateEverything\UntranslatedStrings->createTranslationJobs() #15 /var/www/reintjessystems.nl/wp-content/plugins/wpml-string-translation/StringTranslation/Infrastructure/StringHtml/Command/ProcessFrontendGettextStringsQueue.php(111): WPML\StringTranslation\Infrastructure\TranslateEverything\ProcessFrontendStringsObserver->newFrontendStringsRegistered() #16 /var/www/reintjessystems.nl/wp-content/plugins/wpml-string-translation/StringTranslation/Infrastructure/StringHtml/Command/ProcessFrontendGettextStringsQueue.php(36): WPML\StringTranslation\Infrastructure\StringHtml\Command\ProcessFrontendGettextStringsQueue->runBatchByRequestUrl() #17 /var/www/reintjessystems.nl/wp-content/plugins/wpml-string-translation/StringTranslation/Application/StringHtml/Service/HtmlStringsService.php(85): WPML\StringTranslation\Infrastructure\StringHtml\Command\ProcessFrontendGettextStringsQueue->run() #18 /var/www/reintjessystems.nl/wp-content/plugins/wpml-string-translation/StringTranslation/Infrastructure/WordPress/HookHandler/InitAction.php(67): WPML\StringTranslation\Application\StringHtml\Service\HtmlStringsService->maybeProcessFrontendGettextStringsQueue() #19 /var/www/reintjessystems.nl/wp-content/plugins/wpml-string-translation/StringTranslation/Infrastructure/WordPress/HookHandler/AbstractActionHookHandler.php(14): WPML\StringTranslation\Infrastructure\WordPress\HookHandler\InitAction->onAction() #20 /var/www/reintjessystems.nl/wp-includes/class-wp-hook.php(322): WPML\StringTranslation\Infrastructure\WordPress\HookHandler\AbstractActionHookHandler->WPML\StringTranslation\Infrastructure\WordPress\HookHandler\{closure}() #21 /var/www/reintjessystems.nl/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #22 /var/www/reintjessystems.nl/wp-includes/plugin.php(517): WP_Hook->do_action() #23 /var/www/reintjessystems.nl/wp-settings.php(727): do_action() #24 /var/www/reintjessystems.nl/wp-config.php(115): require_once('...') #25 /var/www/reintjessystems.nl/wp-load.php(50): require_once('...') #26 /var/www/reintjessystems.nl/wp-admin/admin.php(35): require_once('...') #27 {main} thrown in /var/www/reintjessystems.nl/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load-tm.php on line 505
August 13, 2025 at 10:52 am #17316897
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you please check if the sftp details are correct, I would need to check using some file changes. Right now, it says authentications error for me. Also, let me know if you have a backup. Look forward to your reply.