[Resolved] Subscription fetching failing and can't connect to wpml api

Hi there.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

Hi there.

Can you please ask your hosting support to whitelist the request to wpml.org, cdn.wpml.org and api.wpml.org so that they can pass?

Another thing that could solve the issue is to update OpenSSL on the server.

Please let me know how that goes and if it fixed the issue.

Mihai

Hi Elizabeth!

Thank you for the update and welcome back.

I'm sorry to hear about this - unfortunately, we don't have control over how companies decide to offer their services so I'm sorry to hear that you need to make an upgrade.

Nothing else comes to mind at this point.

Please have them whitelist the domains that I mentioned and let's see if that fixes the issue.

Kind regards,
Mihai

Hi Elizabeth.

That's weird of them. I thought they confirmed that they will be able to whitelist the domains after you would be moving to another type of server.

I tried to add the key straight to your wp-config.php site file by using this code:

define( 'OTGS_INSTALLER_SITE_KEY_WPML', '18IIm0wmZI' );

Now, at the top, it says that the key is invalid and in the WPML connection log (hidden link) it is now stated clearly in the errors at the top that the site can't communicate with api.wpml.org.

Unfortunately, there's nothing that we can't do if the hosting is not able to whitelist the domains.

You can use WPML just as it is, without registering it, and manually update it when new updates are available by downloading the latest versions from here (https://wpml.org/account/downloads/) and then install + activate them on your site, only after you first created a full website backup + disabled and removed the existing WPML plugins.

Or you could change the hosting provider - it feels pretty weird to me that they can't whitelist the domains.

That information should help 🙂

Mihai

Hi there, Elizabeth.

You are welcome!

I wish you a lovely rest of the day and an amazing weekend.

Can you also please mark this ticket as resolved?

Thank you!

Mihai