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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 3 replies, has 1 voice.

Last updated by Osama Mersal 1 week, 4 days ago.

Assisted by: Osama Mersal.

Author Posts
January 13, 2025 at 6:47 pm #16590360

andreasS-136

Background of the issue:
I am trying to sync calendar entries on my website hidden link. I add a calendar entry in German and duplicate this entry to English and French. This process used to work a year ago when I added all the dates for 2024.

Symptoms:
When I edit the German entry, the other two languages (English and French) do not sync with the updated German content anymore.

Attached screen shot: highlighted in yellow are the changes in the primary language (DE) and the status (pen symbols) after having saved it.
highlighted in red: the EN and FR translations that are not syncing.

Questions:
Why are the English and French calendar entries not syncing with the updated German content?
What could have changed since last year that is causing this issue?

January 13, 2025 at 6:50 pm #16590383

andreasS-136

attached the english translation of the excerpt (i accidently added the french translation twice on the screen shot before).

it is not only the excerpt that does not sync. also the normal text entries of the calendar do not sync.

2025-01-14_01-35-01.jpg
January 15, 2025 at 6:41 am #16595617

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps and try to help with the issue quickly.

1) While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

2) Now, try to edit the German entry again and then, retranslate your secondary pages so that the changes can be synced.

3) Check the known issues here https://wpml.org/plugin/the-events-calendar/ to see if it's related to the issue that you're facing.

January 15, 2025 at 6:58 pm #16599108

andreasS-136

I updated the Memory Limits already but it did not solve the problem.

January 19, 2025 at 2:36 pm #16610617

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

January 24, 2025 at 1:36 pm #16631574

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I installed a local copy of your site and tried reproducing the issue but couldn't. Kindly check this hidden link">video.

Please let me know if I missed any steps to reproduce the issue.

Best regards,
Osama