Background of the issue:
I am trying to fix an issue on the French site where, after customers submit the form, the email we receive does not show the details the customer wrote. The problem can be found on the form at this link: hidden link.
Symptoms:
In the email received after form submission, we only see 'Téléphone : [téléphone-client]' and 'Message : [message-client]' instead of the actual details provided by the customer.
Questions:
Why are the form details not appearing in the email after submission?
How can we fix the issue with the form on the French site?
Thank you for waiting. It seems that the variable for the values were also translated into French. Instead, they should be kept in the original language, just as they are in the original form.
Ensure to have a backup and:
1. Open the original form and check for the variables. Save the values;
2. On the header, switch the language to French, by clicking on the flag;
3. Paste the original values into the French form, so that they match the original ones;
Let me know if that fixes it, or if you have any other questions.
I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
