Background of the issue:
I have two connected sites on the same WPMU installation, both sharing translation credits. In testing, I translated strings on one site using WPML and again translated the same string on another site.
Symptoms:
Translation memory is not being shared between the two sites, resulting in the deduction of translation credits from the account for the same strings.
Questions:
What should I do to avoid consumption of credits when translating the same strings on two different subsites?
what is the life of translation memory, will it persist if I fail to renew subscription before expiry date and resubscribe at a later date
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
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The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
Thank you,
Bobby
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