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[Closed] Translations stoped working

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This topic contains 3 replies, has 2 voices.

Last updated by Kor 1 year, 3 months ago.

Assisted by: Kor.

Author Posts
July 3, 2024 at 3:48 pm

tiagoL-6

Background of the issue:
I'm trying to review my translations on backoffice but when I go to 'Translations' the page goes blank. The site I need help with is hidden link.

Symptoms:
The 'Translations' page goes blank when accessed.

Questions:
Can you help with the 'Translations' page going blank?
July 3, 2024 at 4:34 pm #15886049

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Here is the ticket. Please let me know when the backup is finished so that I could perform a conflict test on your behalf.

July 4, 2024 at 10:44 am #15891342

tiagoL-6

Hi Kor,
I've already done the back-up. Now you can perform the conflit test.

B/regards
July 4, 2024 at 3:31 pm #15893082

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please share FTP access here? I would like to escalate this further and also, while checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.

You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

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