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This topic contains 19 replies, has 2 voices.

Last updated by Yvette 4 years, 9 months ago.

Assisted by: Yvette.

Author Posts
January 11, 2021 at 7:32 pm

eimantasR

After updating the variation description, we are not able to edit or update the translation. The old description shows even after deleting the description completely from the original product and the product translation.

January 12, 2021 at 8:02 am #7822267

eimantasR

Hello. I created staging website.
Please fix this product as an example:
hidden link

January 12, 2021 at 1:03 pm #7825457

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

I will be helping you now. COuld you please provide login credentials into the staging site you have created so I can troubleshoot the problem?

Thanks

January 12, 2021 at 6:40 pm #7828773

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

When I use the WCML product translation interface, the variation descrpition is available for translation and the values are retained.

Screencast: hidden link

Is this what you are trying to do?

January 12, 2021 at 6:56 pm #7828809

eimantasR

Hi. Please switch to "Advanced Translation Editor". Then make descriptions of product variations empty. After update, translated page of that product shows old description, but It shouldn't have a description at all.

Screenshot 2021-01-12 at 20.55.28.png
January 14, 2021 at 7:00 pm #7848011

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

Right now - the ATE is not opening for this product. And the fields are both blank.

Do you have another product that I can see this behavior with?

January 15, 2021 at 4:01 pm #7855047

eimantasR

Hi. You can try this product: hidden link

January 15, 2021 at 4:28 pm #7855271

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Ok - with that product, the ATE opened and I could see that the following text for all variations in the DE product was still in English:

"Special cut for nails, with passive safety, medium cutting performance. "

I translated it and saved the translation.
Now the variations are showing all in DE.

I am not seeing the issue here either. Am I missing something?
hidden link

January 15, 2021 at 4:35 pm #7855349

eimantasR

Now please remove the description completely, so that It would not appear at all.

7828809-Screenshot_2021_01_12_at_20.55.28.png
January 15, 2021 at 4:52 pm #7855439

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

OK - let me try that.

January 15, 2021 at 5:07 pm #7855465

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Okkk - I see the issue. This happens when you remove a string (e.g. set it to null/empty) resulting in that string being no longer available to be able to "blank" out the translated value.

The only way I can see this working for you now is to use the native WordPress editor on the translated product.

I think this is easy to replicate and I will be attempting to do so to escalate this as a bug.

But could you please confirm that you understand the "workaround" that I am proposing to you? As you will see right now, the DE variation descriptions are blank because I went into the translated product using the native WordPress editor and erased the variaton description manually.

January 15, 2021 at 6:00 pm #7855657

eimantasR

What about translations? Will It be possible to return to ATE later for these products? How?

January 15, 2021 at 6:01 pm #7855661

eimantasR

How long do think It will take to fix this bug?

January 18, 2021 at 2:36 pm #7870197

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

1. You asked: "..What about translations? Will It be possible to return to ATE later for these products? How?"

Removing the variable content from translated products manually shold not affect your ability to use the ATE later. If you have any doubts, use one of the existing products to test the process and any possible use cases.

2. How long do think It will take to fix this bug?

I need to escalate this and our 2nd tier support group will then consult with our development team on the gravity of the issue. I do not have any influence or visiblity on the development prioritisation.

For now - can you please indicate that the workaround is something you can do so that I can then escalate the issue?

January 19, 2021 at 12:03 pm #7877503

eimantasR

Currently this product opens not in the ATE translation editor. How to make it open in ATE?
hidden link