[Resolved] WPML Configuration and Importing glossary

Ok,

Let's work with one issue at a time. Can you resend a page that used to have a translation and tell me if you can see the content in the translation editor this time?

Please resend the page from WPML > Translation management and let me know which page and what's the link you tested it with so I can use that as a reference on my end to figure out what happened.

Regards

It looks like you do have access to your site. if you don't, then can you ask your hosting for FTP access, let me know where you're located (only if the hosting has any sort of geolocalization block) and then send me the FTP credentials. from there, I'll be able to test, recover access to the site and then maybe try to access as well.

If you do have access, then create a new user with a fake mail and add in your next answer the site's wp-admin access link, password and username and I can check it for you.

Please do remember sending me a link where the problem happens (the widget page you sent is a page that can't be translated with translation management and in general should not even be translated).

In the image you sent, you selected you wanted to translate the content from ENGLISH but could it be that instead the content is in another language? in that case, switch the language here: hidden link

Regards.

Hello,

Please set the user as an administrator because this way I literally can only see my profile and that's it. 🙁

No need to send credentials again, just bump the user to administrator.

Please check this video: hidden link

The issue was just that you didn't have enough memory on your installation and at one point something failed.

Thankfully it had an easy fix:

1) increase the memory by adding this code into your wp-config.php file, right after the database information:

 

define ('WP_MEMORY_LIMIT', '256M');
define ('WP_MAX_MEMORY_LIMIT', '256M');

[Please purchase a license if using

2) Go to WPML -> Support -> Troubleshooting

Press the following buttons:

• "Clear the cache in WPML"
• "Remove ghost entries from the translation tables"
• "Fix element_type collation"
• "Set language information"
• "Fix post type assignment for translations"

And that's it. you're good to go now 😀

I think that fixed that, the issue with the glossary was also fixed as you can see here: hidden link

But please do let me know if something's still not working as needed.

Once we finish here you can delete the "File Manager" plugin. I also left the pages where you can see the problem with the glossary didn't happen on my end, and the glossary entries which you can use to test or let me know if something was done differently from what you did.

Lastly, I returned all the credits I used during the testing as well.

Regards,

You don't need to add them manually. if you haven't finished, send the excel to me and I'll teach you how you can do it 🙂

And yes, you can delete the file manager plugin. Nothing will happen 🙂