WPML instalation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.

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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)

This topic contains 2 replies, has 0 voices.

Last updated by alenS-3 55 minutes ago.

Assisted by: Otto.

Author	Posts
April 24, 2025 at 1:51 pm #16964662
alenS-3	Background of the issue: We bought WPML Multilingual CMS for our page/store Viagoshop.si to translate the page into German. We want the page to be automatically translated when a customer from Germany visits our site at the viagoshop.de URL. Symptoms: The product should have been translated and is in 'publish' mode, but when I check 'live action', the language is still in Slovene with no possibility to choose a different language. Questions: Can someone check the installation from your side? Why is the page not automatically translating to German for customers from Germany?
April 24, 2025 at 2:51 pm #16964955
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, To ensure the quickest and most accurate support, please provide your debug information so I can look at some of your configurations. We have an excellent article on how to locate it here: https://wpml.org/faq/provide-debug-information-faster-support/. Have you already translated your content? https://wpml.org/documentation/automatic-translation/ https://wpml.org/documentation/getting-started-guide/ Best Regards, Otto
April 28, 2025 at 5:40 am #16973113
alenS-3	Dear Otto, thank you for your kind reply - I have done as told, hope it helps. If you need any more information, do let me know. Kindest regards, Maja