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This topic contains 4 replies, has 1 voice.

Last updated by alexiaC-4 4 hours ago.

Assisted by: Dražen.

Author Posts
March 28, 2025 at 10:47 am #16872070

alexiaC-4

Background of the issue:
I am trying to make the filtering options (JetSmart Filter) appear and work properly on translated languages. The issue can be seen on this page: hidden link

Symptoms:
I see the name of the filters but no options appear, as if WPML didn't recognize the JetSmartFilter taxonomy. The only filter that works is the age, as the values are numbers and they don't need translation. But when an option is translated, it doesn't work.

Questions:
Why are the JetSmartFilter options not appearing on translated pages?
How can I make the translated filter options work properly?

March 28, 2025 at 9:41 pm #16874679

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

While one of my teammates handles your ticket, I will provide you with initial debugging steps.

Have you attempted to follow the documentation provided below?

hidden link

Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab.

You need to make sure that the JetSmartFilters plugin is also updated.

Please remember to backup your database before you proceed.

Let us know if the issue persists after an update has been done.

March 31, 2025 at 1:57 pm #16879745

alexiaC-4

I updated WPML with the last version, and the problem persists, can you please have a look?

April 1, 2025 at 6:51 am #16881475

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

Can you please confirm you have checked and followed the documentation by JetEngine, shared by my colleague and that it still doesn't work?

Thanks,
Drazen

April 1, 2025 at 7:03 am #16881544

alexiaC-4

Yes, I did followed all the instructions of the JetSmartFilter page you sent, and the problem persists.
Thanks

April 1, 2025 at 7:05 am #16881547

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

okay, please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

April 1, 2025 at 10:39 am #16882404

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

Let me check it out and I will get back to you with more info.

Regards,
Drazen

April 1, 2025 at 12:50 pm #16882914

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

as the documentation says, some of the option might not be picked by WPML translation editor, so you need to edit 2nd language manually and adjustthe needed values.

For one filter example in EN, you need to set the correct taxonomy and term:

- hidden link

I would advise checking all and adjusting if needed all languages.

Regards,
Drazen

April 4, 2025 at 7:27 pm #16898928

alexiaC-4

Hi, thanks for your feedback, I tried but there is no way to select a value in English, the "value" should be "Poet" or "Winner" and I can't select anything, as if it was not related.
I attach screeshots to explain what I mean, showing version in English and in French.

French.png
English.png
April 7, 2025 at 6:46 am #16902429

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

You need to select to show also empty terms /. taxonomy.

hidden link

Regards,
Drazen

April 8, 2025 at 4:56 pm #16910454

alexiaC-4

Hi, I managed to add the fields, following the process you explained, but it seems they are not recognized, as no, no "challenger" are found in English. So now the situation is that the filter appears but the filter doesn't work in English.
Thanks,
Alexia

Tourmagne EN.png