We are currently experiencing an issue with the Advanced Translation Editor.
After enabling “Translate Everything Automatically”, the Advanced Translation Editor became stuck.
Because of this, we reset the site completely.
Since then, the Advanced Translation Editor throws the following error: "AMS API returned false"
This appears to be related to the project site key.
For clarity, we have already:
* Performed a full WPML reset
* Deleted all existing translations
* Reinstalled and freshly configured WPML
* Re-registered the site key
* Used all troubleshooting functions in WPML → Support
* Synchronized local job IDs with ATE
* Reset the professional translation state
The error persists.
We are concerned about losing our existing Translation Memory, as a significant amount of translation work has already been completed using Pay-As-You-Go credits.
Could you please:
Reassign or reconnect the existing ATE project to the current site
Ensure that the Translation Memory remains intact
We want to avoid creating a new ATE project if possible.
Thanks for sharing. I installed a local copy of your website, to check for conflicts, but I cannot login. I mirror the link you sent locally, it returns a 404, or redirects me to the live website. The regular wp-admin URL also does not work.
To be able to verify the issue and test solutions, I need you to please create a staging (testing) copy of your website on the same server, so I can check for causes and solutions without harming the live website.
You can use a plugin to achieve that, or reach out to your hosting support, ad they might be able to help you creating a staging website. Please send me the link to it here, when you are done. Thank you for the cooperation on this matter.
You can keep the same user you've already shared on staging, so I can access it directly.
the instance I've shared with you is already a testing instance.
The login URL is:
hidden link
I will leave this instance alone for know. Please let me know once you're finished inspecting the issue at hand.
The Error Logs still show:
Datum Ereignis Beschreibung WPML-Auftrags-ID ATE Auftrags-ID Zusätzliche Daten
2026/02/16 12:53:31 p.m. AMS Server Communication 0 0 {"error":"AMS API returned false","sitekey":"xxxxxx205b"}
And ATE Translations can not be completed.
Thank you for your help. It is quite crucial for us to get this project working.
I'll also share the sitekeys with you in order for you to check if those a properly connected with our project. These are the WPML sitekeys found in the DB.
I apologize, but the website crashed again. I reproduced the issue, and wanted to check for conflicts. I deactivated all plugins except: WPML Multilingual CMS, WPML String Translation, the Advanced Custom Fields (Pro and Extended, and also WPML's ML extension).
Can you please activate only the necessary plugins, so the website does not crash?
