Background of the issue:
I received a bill that seems incorrect. I've never had such a high invoice, and I don’t understand why, as I haven’t done anything unusual. I checked my account, and everything appears to be up to date on my end. My monthly credit usage is usually consistent, but this time the amount is abnormally high.
Symptoms:
The invoice amount is unusually high compared to previous months.
Questions:
Could you please look into the billing issue for my site hidden link?
Please go to WPML → Translation Management and click the Translation Tools tab.
Expand the Invoices sub-menu to download the invoice.
Share with me a screenshot of the invoice to further review please.
In your screenshot from the WPML.org account it says that you used 400K worth of credits but in your organization I am seeing around 170,212 for April.
Hello Bobbie, here is the screenshot of what you asked for. Reaching 400,000 credits is impossible, even when I translated the entire blog when I first started using WPML, it never came close to that number.
