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[Assigned] Bug in a category

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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 3 replies, has 0 voices.

Last updated by Gilbert 19 hours, 36 minutes ago.

Assisted by: Osama Mersal.

Author Posts
February 25, 2026 at 3:32 am #17849175

Gilbert

Hello, for weeks now, we are getting a "critical error" if we try to access this link in English hidden link
It works in French and on all other action taxonomies.
Your assistance would be much appreciated.
February 25, 2026 at 4:09 am #17849199

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML support — I’ll be glad to help.

To investigate the “critical error”, I’ll need the WordPress debug log so we can see the exact PHP error being triggered.

1) Enable WordPress debugging

Please open the wp-config.php file (in your site’s root folder) and find:

define('WP_DEBUG', false);

Replace it with:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

2) Reproduce the issue

After saving the file, please try opening the English URL again to trigger the error.

3) Share the debug log

Then check this file on your server: /wp-content/debug.log

Please copy the contents of that file to Pastebin and share the Pastebin link with me:
https://pastebin.com/

More info (WordPress official guide):
https://wordpress.org/support/article/debugging-in-wordpress/

Best regards,
Osama
February 25, 2026 at 7:23 am #17849598

Gilbert

Hello Osama,
So I pasted the log for you, only the last lines of errors that it was possible to paste.
Our file is over 500MB of the same errors for months now, and mostly have to do with the translation !

I hope you will be able to find a solution...
Thank you

https://pastebin.com/PUwRcsjp
February 26, 2026 at 1:13 am #17853220

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thank you for sharing the log details.

Since the fatal error indicates memory exhaustion during a database operation, deeper runtime debugging is required to identify the exact query or component that triggered it.

To properly investigate, I’ll need temporary access to:

* WP-Admin
* FTP (or hosting file access)

Preferably on a staging/test site where the issue can be reproduced.

Your reply will remain private — only you and I will be able to see the access details.

Please make a full backup of both your files and database before sharing access.

✙ I’ll need your permission to temporarily deactivate/reactivate plugins or themes and adjust configurations during testing. This is why the backup is essential.

✙ I may also need your permission to take a local copy of the site to debug the issue safely without affecting the live environment.

Best regards,
Osama