bug, site key can be added in backend anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to add a site key in the backend to register WPML.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key if it exists.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin >> Commercial tab and click the Unregister WPML from this site link if it exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.

If these steps do not resolve the issue, please provide more details about the problem, such as whether you are unable to see the input box to enter the site key, or if the input box is visible but disabled.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by Noman 1 week, 3 days ago.

Assisted by: Noman.

Author	Posts
June 2, 2025 at 9:52 pm #17099623
nickS-28	Background of the issue: I am trying to add a site key to register WPML. Symptoms: I cannot add the site key in the backend anymore. Questions: Why can't I add the site key in the backend? Is there a specific error preventing the site key registration?
June 3, 2025 at 8:20 am #17100750
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. To register WPML properly with correct site URL, could you please try to follow the below procedure and see if this resolves the issue: 1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key (if it exists). 3. Please login to your site and go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then please click the Register WPML link. 5. Click the Get a key for this site link as you can see in the attached screenshot. 6. It will generate the Key for your site. 7. Copy the key, and paste it back into the input box, and press the Register button. If the above steps don’t resolve the issue, could you please share more details about the problem? For example, are you unable to see the input box to enter the site key, or is the input box visible but disabled? Kindly let me know the results, Thank you