Can't access WP Menus Sync

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue accessing the WP Menus Sync page and encountering the error 'The application did not respond in time',
Solution:
We recommend that you update your WPML plugin to the latest version, currently 4.6.8, as well as its add-ons. This update includes the latest bug fixes and improvements which might resolve your issue. To update, please visit our instructions.

Additionally, ensure that your WordPress installation is up-to-date and that your MySQL version meets the minimum requirements as outlined here. It is crucial to backup your database before updating.

If after updating the problem still occurs, we invite you to open a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 1 year, 11 months ago.

Assisted by: Andrey.

Author	Posts
November 28, 2023 at 4:55 pm #14942905
valerieB-11	I'm trying to access the WP Menus Sync page but am unable to. This error code appears: The application did not respond in time. Link to site: hidden link
November 28, 2023 at 8:53 pm #14944509
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. We kindly request you to update your WPML plugin to the latest version 4.6.8, along with its add-ons, to benefit from the latest bug fixes and improvements. Even though this may not necessarily resolve your problem, working on the latest available code will help us troubleshoot the issue better. To check the latest releases, please navigate to "My Account -> Downloads" on this site. We have also provided instructions to update, which can be accessed via this link: http://wpml.org/faq/install-wpml/ Furthermore, please ensure that your WordPress installation is up-to-date, and your MySQL version meets the minimum requirements as mentioned here: https://wordpress.org/about/requirements/. Before proceeding with the updates, please don't forget to backup your database first. Kindly let us know if the issue persists after you have completed the update. Thank you.