This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues with CSS styling changes not being applied correctly on your WPML translated webpage, follow these steps to resolve the issue. Solution: 1. Navigate to WPML -> Settings -> Custom Fields Translation. 2. Click on 'Show system fields' and search for any items that include 'css', 'style', or 'styling' in their name. 3. Set these fields to 'Copy' or 'Copy Once' if they were already set to 'Copy'. 4. Return to the original page/post, make a minor modification (such as adding an extra space), and save the post/page. 5. Edit the translation and save it as it is. 6. Check the styling on the translated page. If the issue persists, you might need to set additional fields like 'page_options' to 'Copy' in the Custom Field Translation settings, as these fields carry custom configurations for each page, including design options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
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Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
Thank you for contacting our support.
Regarding the issue with the CSS, could you please elaborate a little more on this issue, so I can better understand? E.g. Is there a way for us to reproduce it?, what are the steps you've tried, etc.
Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit, so if you like, make use of “upload an image” below the comment area.
With regard to the language switcher issue, given our support policy of having one issue per ticket, I'll split it into its separate ticket and provide you with an answer in the new ticket very quickly.
Also, so that we can take a better look at this, could you please attach the Debug info?
In summary, these are the steps that you need to take in order to retrieve it:
- Go to WPML > Support > Debug Information
- Copy the Debug Information from there.
- Find the “Additional Data” section below this chat.
- Click on the “Debug Info” item to expand it.
I'm enabling the Debug Info template for your next reply.
Hi, it is not debug info. I need help with transfer of CSS theme of default menu/ theme to new translated version. I had the similar issue wth hidden link - support ticker from last month.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
Thank you for sharing those details and screenshots.
In order for you to try to fix this issue, can you please follow these steps?
- Please go to WPML -> Settings -> Custom Fields Translation
- Click on Show system fields
- Search and see if you can find any items that have css, style or styling on its name
If you find any of them, please try to set them to Copy, or to Copy Once(if they were already configured as 'Copy').
Then, go back to the original page/post, make a minor modification to it(adding an extra space suffices.) and save the post/page.
Finally, edit the translation and save it as it is.
After that, check how the styling in the second language will look like.
If it doesn't work, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Hi, I´ve done everything as you recommend. Still I don't know if I checked to "Copy" all necessary items in WPML -> Settings -> Custom Fields Translation.
Because even though I´ve done nothing changed on the main page.
Would you please check it if I give you access?
Thank you
Regards
Lena
I need to know ISO of th country where are you basedd and want to connect into our web.
Thank you
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello Lena,
I'm based in Brazil. If needed, my IP is: 179.0.73.14.
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Hi, thanks
I followed your steps and tried to change this page hidden link
the styling is also different.
I have done all steps as you but it didn't work -
can you please check it where I do mistakes?
