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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 5 replies, has 0 voices.

Last updated by Kor 3 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
May 1, 2025 at 10:20 am #16986271

marie-rosalieH

Background of the issue:
I made some changes in the main language, Estonian page, text and then went to update the English translation. The issue can be seen on the page: hidden link. I expected the page to look like: hidden link.

Symptoms:
The page layout is broken when updating the English translation after making changes in the main language.

Questions:
Why is the English translation layout broken after updating?
How can I fix the layout issue on the English page?

May 5, 2025 at 1:05 am #16994059

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I've checked this page hidden link and it looked fine over here for me, as shown in the attached screenshot. Did you sort it out yourself?

Screenshot_127.jpg
May 10, 2025 at 9:44 am #17018685

marie-rosalieH

The way I sorted it out was I went back in page history, disconnected the WPML translation editor and edited the English one manually. The automatic translation does not work. Please let me know what is the translation editor.

May 11, 2025 at 7:43 pm #17020649

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. The "Translation Editor" is the "Advanced Translation Editor" as explained here https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

Would you still like me to check your website?

May 13, 2025 at 8:40 am #17025871

marie-rosalieH

I know what it is. It just doesn't work. It messes up the divi layout. I had to disconnect the translation editor. I had a typo in my last message "Please let me know WHY is the translation editor NOT WORKING."

May 13, 2025 at 10:19 am #17026477

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I need to check what's going on and I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

The topic ‘[Closed] Divi second language layout messed up’ is closed to new replies.