Background of the issue:
I need to approve 41 translated posts, but when I open the list in the translation management window, I just get an empty page. There is also one translation waiting in the 'Translate everything' queue that is not getting translated. My site is hidden link, and there are plenty of credits assigned to the site, and my subscription is valid.
Symptoms:
The translation management window shows an empty page, and one translation in the 'Translate everything' queue is not getting translated.
Questions:
How can I approve the 41 translated posts?
Why is the translation management window showing an empty page?
Why is the translation in the 'Translate everything' queue not getting translated?
How can I get the WPML system to work properly?
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
I figured out that the issue was language pairs assigned to my admin user in wpml. As soon as I updated to have all of the skills needed - I could see the review files.
andersD-13 confirmed that the issue was resolved on 2024-09-24 03:58:40.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
