[Waiting for user feedback] Japanese translation displayed in toolset>view>view loop>

Hello and welcome to WPML support. Let's go with the issues one by one and then after fixing each we will go for the other one.

For the homepage, you use a View. If you click on the view on the homapge edit screen and check the right sidebar you will see that under content selection section, the view loops through a custom post type called "Specific Solutions".

If you check the WordPress Dashboard > specific solutions you will see this page:

hidden link

As you can see the custom post type is not translatable and you need to make it translatable following the steps below:

- Go to WordPress Dashboard > WPML > Settings > Post Types Translation
- Find the specific solutions item there and set it to "Translatable
only show translated items" and click the save button. (check the screenshot)
- After that go to WordPress Dashboard > WPML > Translation Dashboard and this time you will see a section that contains the content for the Specific Solutions.
- Select all the items there and at the bottom of the screen select "Send to Automatic Translation".
- Wait for the process to finish.

After that the English version of the homepage should show the content in English.

Please follow the steps and get back to us with theresults so we can continue.

As I did not know if you have a backup or not, I did not touch anything and asked you to do the steps.

Thanks.

Hello!

This is Paola and I will continue with the ticket as Christofer is off.

I see that you have switch off WPML plugins. Do you give me permission to activate plugins again? I can hide english language if you want.

Hi Yoshihiko,

I enabled WPML, and I think you followed the steps correctly, but I do see that the blog section does not show the 2 blog items.

As we still need to check that I will address that issue first and then for the other issues.

I will need a version of the website that I can do troubleshooting without the fear of breaking the website.

Do I have permission to install the Cloudways Migrator plugin?

https://wordpress.org/plugins/bv-cloudways-automated-migration/

That will help me to copy the website to our server and check why this is happening.

Thanks.

Hi Yoshihiko,

Thank you very much. The copying process started. After it is finished, I will start the troubleshooting.

Thanks.

Hello and thank you for the information. Unfortuately the authentication code is needed anyway. (Please check the attached screenshot)

I do not need to have access to Hostinger; I just need a staging website that is online and I can access the WordPress Dashboard and do changes without the fear of breaking the website.

I did a Google search and found this that might help you achieve that:

hidden link

Thanks.

Hello Yoshihiko,

Thank you for providing the login information. I found a better solution in Hostinger options to create a staging version of the website so I can do the troubleshooting online without fear of breaking a live website.

It is in progress and it should be wpml.upcwd.com.

After the process is finish I will try to address the first issue and find a solution.

Then I will go for the other ones.

Thank you for your patience till I get into the bottom of this.

Thanks.

Hello,

Thank you for your patience. The issue with the listing translation was that the Custom post Type VIEWS and CONTENT TEMPLATE was set as translatable for some reason in WP Dashboard > WPML > Settings > Post Types Translation.

I set it as not translatable and now the translation shows. Please check the screenshot.

For the icons, please change the name of the pictures you uploaded for those icons to something that is not in Japanese characters. Use English characters.

You are welcome to use the Japanese characters for the alt or met ainformation, but not for the file name of the picture.

That should fix the issue with the icon.

Thanks.