Kadence Query Loop not showng on the list and can't translate when created on main language.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate Kadence Query Loop and Woo Templates using WPML, but they are not automatically appearing in the Query Loop list. The client has to manually set language information on the WPML Troubleshooting page to make them appear and be translatable.
Solution:
We recommend updating the translations for the Kadence Query Loop and Woo Templates. This has solved the problem.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Compatibility

This topic contains 5 replies, has 0 voices.

Last updated by Itamar 2 days, 9 hours ago.

Assisted by: Itamar.

Author	Posts
July 25, 2025 at 1:59 pm #17271258
stijnP-2	Background of the issue: I am trying to translate a Kadence Query Loop and Woo Templates with WPML, and I want them to automatically appear on the Query Loop list. I referred to this issue: https://wpml.org/forums/topic/kadence-query-loop-adv-and-query-card-not-translating/. The issue can be seen on this page: hidden link. Symptoms: The Kadence Query Loop is not showing on the list and cannot be translated when created in the main language. After creating the Query Loop and Template, I need to go to the Troubleshooting page of WPML and set language information to make the item appear in the list and translate them. Questions: Why is the Kadence Query Loop not showing on the list? How can I translate the Kadence Query Loop and Woo Templates without going to the Troubleshooting page?
July 28, 2025 at 1:00 pm #17275130
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, As in the previous ticket, I still can't see your site because of a server error. Please correct it and give me access to your site. Please also let me know where to view the Query Loop problem, and allow me to create a test template. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
July 31, 2025 at 7:39 pm #17286611
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I can now view your site, but the quick access link you shared with me is not working. I just get the homepage of your site and can't access the admin. Please see the attached screenshot. Please correct this and send me the right access details. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
August 4, 2025 at 5:01 pm #17294227
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I've run some WPML and WooCommerce Multilingual & Multicurrency troubleshooting and then wanted to update the French page. Please see the attached screenshot. But I was unable to do that with the temp user you provided. I can also not edit this user. Please try to update the French translation of the product in question and see if it helps. If it does not help, please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree. Regards, Itamar.
August 5, 2025 at 6:53 am #17294970
stijnP-2	Hi Itamar, After updating the translation, the template showed up. However, the dynamic link still isn’t functioning. It works perfectly fine on all the other websites that utilize Kadence Advanced buttons and dynamic links. In fact, another user even recommended this approach in this ticket: https://wpml.org/forums/topic/kadence-button-link-doesnt-translate-or-show-in-ate/. If it helps, feel free to make a copy to tackle the issues more easily. Greetings.
August 6, 2025 at 3:30 pm #17300218
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Great, I'm glad that this issue is solved now. I'm marking this ticket as resolved. I answered your other ticket. Please see it here. https://wpml.org/forums/topic/kadence-dynamic-links-in-buttons-are-not-translating/ Regards, Itamar.