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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Exception

This topic contains 0 replies, has 0 voices.

Last updated by Bruno Kos 4 months, 2 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
November 8, 2024 at 6:54 am #16380661
greloZ	Background of the issue: I am working on a site under development and trying to manage the appearance settings. Symptoms: I found an anomaly in the appearance directory where it shows many options, but there is actually only one. Questions:
November 8, 2024 at 7:52 am #16380851
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.
November 8, 2024 at 12:31 pm #16381954
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I am checking this and will keep you posted.
November 11, 2024 at 6:13 am #16386644
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.
November 11, 2024 at 6:31 am #16386686
greloZ	I agree I have already given you the Development site account, the operation will not affect the production site, right?
November 11, 2024 at 8:07 am #16387027
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	This has been escalated to our 2nd tier team team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.
November 12, 2024 at 6:12 am #16390876
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can you try this? https://wpml.org/errata/menu-translations-losing-connection-and-displaying-as-duplicates-intermittently/ After you apply it, clear the cache and observe if the issue still occurs. We can't reproduce this in our localhost, possibly because this may be caused by the server-side caching.
November 15, 2024 at 2:48 am #16405579
greloZ	It was indeed a cache problem. I cleared the cache and it returned to normal. I opened the theme's functions.php file and added the code snippet, and the website had an error.
November 18, 2024 at 7:06 am #16412978
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I opened the theme's functions.php file and added the code snippet, and the website had an error. Do you need a help with this? Perhaps you did not copy paste it properly so it caused a syntax error. After you applied it, can you send me an error message? In order to see it you need to enable logs: 1. Edit wp-config.php and insert the following lines (just before /* That's all, stop editing! Happy publishing. */ part) define( 'WP_DEBUG', true); define( 'WP_DEBUG_LOG', true); define( 'WP_DEBUG_DISPLAY', false); 2. Reproduce the issue. 3. Locate the debug log in: /wp-content/debug.log
November 18, 2024 at 7:49 am #16413102
greloZ	I am using a child theme, should I add the code to the parent theme's functions.php?
November 18, 2024 at 11:55 am #16414617
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	No, add it to child theme functions.php You can check the code using tool such as hidden link that will tell you if there are syntax errors.
November 19, 2024 at 6:50 am #16417773
greloZ	Debug report: hidden link
November 19, 2024 at 6:55 am #16417792
greloZ	Is this ticket private?
November 19, 2024 at 7:55 am #16417862
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Ticket is not private, but all external URLs are hidden for the public. As for the error log, can you check this? https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
November 19, 2024 at 9:20 am #16418333
greloZ	I saw the link to the solution you posted but I don't understand how to fix it.

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