overwritten changes

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Supporter timezone: Europe/Kyiv (GMT+03:00)

This topic contains 2 replies, has 1 voice.

Assisted by: Andrey.

Author	Posts
April 19, 2026 at 3:28 pm #17978848
katerinaB-7	Hi again, I closed the ticket unintentionally. You sent me to see if the custom-xml-configuration was correctly set. My question is when I manually edit the English version of my site and if then I want to synchronize the versions automatically, will my manual changes be deleted?
April 19, 2026 at 3:53 pm #17978869
katerinaB-7	Hi, I didnot receive a satisfying answer from the chat bot about my case. Several times it happened that when I manually upload a file in my English version through DIVI Editor and I change manually a text, then next time I click the "sync"botton from WPML translation section - it deletes all my English changes. What should I do?
April 20, 2026 at 1:23 pm #17981159
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. It’s possible that what you’re experiencing is expected behavior. Could you please provide screenshots showing the sequence of steps—both before the issue appears and when it occurs? Also, could you clarify what file you are uploading? I’ve enabled debug information for this support ticket. Please refer to this guide on how to retrieve it from your site and share it with us: http://wpml.org/faq/provide-debug-information-faster-support/