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[Closed] Pay-As-You-Go is not working

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 0 voices.

Last updated by Kor 9 months, 3 weeks ago.

Assisted by: Kor.

Author Posts
April 11, 2025 at 10:34 am #16922070

taniaB-3

Background of the issue:
I am trying to use the Pay-As-You-Go feature on my site hidden link to translate content. It was working fine last month, but now I'm experiencing issues. I suspect there may be some URL-related problems since the URL has recently changed, although the correct URL appears in WPML.

Symptoms:
When I try to translate content, I receive a message saying I don’t have enough credits. WPML attempted to translate the page three times and failed.

Questions:
Why am I receiving a message about not having enough credits when using Pay-As-You-Go?
Could the recent URL change be causing issues with WPML translations?
April 14, 2025 at 9:31 am #16927992

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. Please try removing the payments and adding it again as explained here https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/ and see if it fixes the issue.

Also, is your Website connected to our WPML servers ? https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

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