Sito registrato su WordPress ma nel portale WPML risulta “Inactive” + crediti Automatic Translat...

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Tagged: Account Issues

This topic contains 4 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 week, 6 days ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
December 3, 2025 at 2:32 pm #17631265
annamariaR-2 Site owner	Ciao supporto WPML, sto riscontrando un problema di sincronizzazione tra WordPress e il portale WPML. Dettagli Dominio: hidden link Hosting: SiteGround WPML registrato in WordPress: Sì, risulta correttamente registrato e ricevo gli aggiornamenti (in WPML → Registrazione / Commerciale vedo che è collegato e “registrato”). Nel portale WPML: lo stesso sito risulta Inactive (Show Key), e nella sezione Automatic Translation credits vedo 0 credits available, nonostante risultino credits assigned (es. 200000). Problema I crediti assegnati dal portale non vengono visualizzati nel backend di WordPress e non posso usare la traduzione automatica. Ho già provato a: Deregistrare e registrare di nuovo il sito con la stessa chiave ma la situazione non cambia: WP dice registrato, portale dice Inactive e i crediti restano a 0 nel sito. Dati WordPress URL (Impostazioni → Generali) Indirizzo WordPress (URL): hidden link Indirizzo sito (URL): hidden link Richiesta Potete verificare lato vostro: perché il sito appare Inactive nel portale anche se in WP è registrato? perché i crediti prepagati non si sincronizzano/mostrano in WordPress? se ci sono blocchi di comunicazione (API/REST, firewall, ecc.) che impediscono la validazione del sito dai vostri server? Se serve posso fornire: site key (in privato) screen del portale con “Inactive” + crediti log/errori del sito Grazie!
December 3, 2025 at 3:42 pm #17631513
annamariaR-2 Site owner	I have access to the owner account.
December 4, 2025 at 10:16 am #17633384
annamariaR-2 Site owner	Hi Lucas, additional detail: the site hidden link had disappeared from the Owner account, so I manually added it again there (that’s why it now shows in Owner and can generate a new key). However, this creates/uses an Owner-linked site key, which won’t access the End User account’s automatic translation credits. Historically, the site had been transferred to the End User account and credits were assigned there, but later the site disappeared from the End User portal and credits stopped syncing. Could you please check internally for: a previous/ghost site record for this domain, duplicated site entries, or a client/end-user association issue after renewal, and then reassign/restore the site under the correct End User account so the End User credits sync again?
December 4, 2025 at 12:31 pm #17634117
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Thank you for updating me. I've taken all the information you shared so far to a team that's specialized on accounts. We'll check for the information you requested. It might take a day or two for them to analyze. I'll keep you updated.
December 10, 2025 at 9:38 am #17650936
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, I've reached out to 2nd tier, to check how it was going, and noticed that you've created another ticket to handle this: https://wpml.org/forums/topic/urgent-domain-ownership-end-user-credits-not-syncing-needs-internal-reassignment/ They're handling it there, so I'll close this ticket. Please reach out there, in case you have any questions. Thank you.