some strings are not translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed help translating button texts in a multilingual site using the Shop Kit plugin, which is an additional plugin for Kadence. The texts included 'Winkel', 'In winkelwagen', and 'Kies de uitvoering' in Dutch; 'Shop', 'Im Warenkorb', and 'Wählen Sie die Version' in German; 'Boutique', 'dans le panier', and 'Choisissez la version' in French. The client was unable to find a way to translate these texts directly within the plugin.
Solution:
We recommended adding the necessary strings from the Admin Texts for translation. This can be done by navigating to the WPML String Translation page from the WordPress admin panel. Once the strings are added, they can be translated using the WPML String Translation tool. We asked the client to check if the translations were applied correctly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/credits-are-gone-almost-nothing-is-translated/

Tagged: Documentation request

This topic contains 15 replies, has 0 voices.

Last updated by adriO 1 day, 12 hours ago.

Assisted by: Kor.

Author	Posts
January 20, 2026 at 4:29 pm #17747487
adriO	Hey Kor, Thank you for you efforts to help me out here. I only worked on the menus. Just for practicing reasons. I did not do anything further. I noticed that a bunch of strings are not translated. I.e. add to cart buttons and such. I hope you will find the culprit as it will be a tremendous tasks otherwise to get sites translated properly. Again, thanks and I hope to hear soon. Adri
January 21, 2026 at 8:31 am #17749130
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I’ve checked your site and noticed that you’re using Kadence Woo Templates. I’ve enabled translation for this custom post type under WPML > Settings > Post Types Translation > Woo Templates. You can now translate your templates here hidden link Alternatively, you can trigger the translations from WPML > Translation Dashboard. Please let me know how it goes.
January 21, 2026 at 2:36 pm #17750889
adriO	See my other post for incomplete or no translations. Translated strings does not show. Kadence headers are not showing. Translated strings in woo template parts are not showing..... I'm pulling my hair out on how to get this mess straighten out.
January 21, 2026 at 4:03 pm #17751372
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Sorry to hear about the ongoing issues. Could you complete the translations for the other two templates that are not in drafts here? hidden link
January 21, 2026 at 4:40 pm #17751475
adriO	I did translate the remaining two woo templates. What I see: On the homepage when you are scrolling down a bit you see a product gallery running for 3 products. When you switch to the geman or french language it is messed up..... If I'm correct its from this template: hidden link The other one seems to be ok after I completed the translation of the shop page (again). That's WINKEL in Dutch. Next, when I translate a page I do see almost all strings appearing twice. Is that needed and, does it cost me twice the credits? See screenshot.
January 21, 2026 at 5:24 pm #17751618
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	I've corrected this also. Could you check? As for the duplicated strings showing in ATE, you will not be charged twice. If it's saved in the translation memory, similar strings will be translated without consuming any credits.
January 21, 2026 at 5:29 pm #17751635
adriO	Ah, nice. Thanks.
January 21, 2026 at 5:39 pm #17751659
adriO	Button texts: Dutch -> Winkel German -> Shop French -> Boutique Dutch -> In winkelwagen German -> Im Warenkorb French -> dans le panier Dutch -> Kies de uitvoering German -> Wählen Sie die Version French -> Choisissez la version I think these are the first and most prominent ones. I could edit the default texts in Shop kit (a kadence additional plugin). I don't see a way to translate them there. Would you be so kind to look at it?
January 22, 2026 at 5:55 pm #17755066
adriO	Ok, thank you. No harm done, take your time.... I spoke to my client and for now he is ok with it. I just blamed you guys to be the guilty ones 🙂 🙂 🙂 Was a relieve to learn he was willing to be patient as well.
January 22, 2026 at 5:57 pm #17755068
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Can I have your permission to create a snapshot of the site to troubleshoot this further locally? I'll be using this plugin https://wordpress.org/plugins/duplicator/ and here are the steps that I'm going to perform https://wpml.org/de/faq/provide-supporters-copy-site/
January 22, 2026 at 6:42 pm #17755163
adriO	Yeah, sure go ahead, as long as you promise to keep me in the loop and delete the copy after it all is resolved. The more you guys are able to learn from actual issues the better the plugin suite will be (I hope).
January 23, 2026 at 7:01 am #17755956
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will proceed with creating a copy of the site. I think the issue is that the Shop kit needs to be tested again, as the last tested date is quite long ago https://wpml.org/plugin/kadence-shop-kit/ . I will come back to you as quickly as possible.
January 23, 2026 at 7:04 am #17755960
adriO	Hay Kor, Great. Thanks... Note: when I go to WPML -> Theme and Plugins Localisation I get a critical error. I can hit the back button but still, I'm not able to enter this option. Yet another ticket? LOL New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/theme-and-plugins-localisation-cannot-be-opened-and-it-shows-critical-error/
January 23, 2026 at 1:43 pm #17757247
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, we need a ticket for that too and here you go https://wpml.org/forums/topic/theme-and-plugins-localisation-cannot-be-opened-and-it-shows-critical-error/ . I'm downloading a backup here hidden link and I will check and revert to you shortly. My apologies for the delay.
January 23, 2026 at 6:01 pm #17758024
adriO	Also the string 'incl. BTW' is not translated. See image. € 137,00 incl. BTW means 137 € a VAT included. All in their perspective languages.... I hope you will have a bright idea on that as well...