[Resolved] Some Strings translation are not updating on the website
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to translate your website using WPML, but after adding a translation to a string, it doesn't update on the website front end. Specifically, you are facing problems with the widgets in your footer not displaying translations. Solution: We recommend adding the following XML configuration in WPML >> Settings > Custom Configuration section:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
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Background of the issue:
I am trying to translate my website using WPML. The site I need help with is hidden link. I have followed normal guides and even threads from the forum.
Symptoms:
After adding a translation to a string, it won't update on the website front end. I am facing problems with the widgets in my footer.
Questions:
Why are the translations not updating on the website front end?
How can I resolve the issue with the footer widgets not displaying translations?
Thank you for contacting WPML Support. Apologies for the delay due to an unusually high workload. Your chat has now been assigned to me, and I’ll ensure a quicker response time moving forward.
I’ve reviewed your site and noticed that a few strings in the footer are still untranslated. Could you please make sure you have followed the below steps:
1. Go to WPML >> String Translation page.
2. Scroll down and click on the Translate texts in admin screens » link at the bottom of the page.
3. Search for the required string.
4. Select the string.
5. Click on the Add to String Translation button.
6. Then click on the "« Return to String Translation" link.
7. Add the translation from WPML >> String Translation page.
If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.