[Resolved] Split: there is a translation done but it does not show on website

Hi there.

Before this ticket gets assigned to one of my colleagues, can you please elaborate a bit more on this matter?

1. Can you share an example of a page URL that you created (and share also the page name) where you are experiencing translation issues and can you also please let us know what steps you took to translate it?

2. To speed things up, can you please share temporary access (wp-admin and FTP) to your site to take a better look at the issue? You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

We will be waiting for your response.